You are currently viewing documentation for CompuTec ProcessForce 3.0, which is a plugin installed and managed through CompuTec AppEngine 3.0, built on .NET 8.
If you are working with older environments, you may need the documentation for CompuTec ProcessForce 2.0, which is still supported: https://learn.computec.one/docs/processforce/2.0/.
Please note that CompuTec AppEngine 3.0 introduces a new architecture. All CompuTec components, including the CompuTec ProcessForce 3.0 plugin, must be updated together to ensure full compatibility.
Before starting your installation or upgrade process, we strongly recommend reviewing the CompuTec AppEngine 3.0 and CompuTec ProcessForce 3.0 documentation.
Logging
Effective logging is critical for troubleshooting and support. You may be asked to send CompuTec ProcessForce log files during the support procedure. Adding them to a support ticket (even without the request) may speed up the support procedure. This guide helps you locate log files, understand their purpose and safely enable advanced logging options when necessary.
Log files directories
CompuTec ProcessForce
CompuTec ProcessForce log files are kept in the following location: C:\ProgramData\CompuTec\CompuTec.Start.
Choose the file that is related by time and date to the issue you are reporting:
CompuTec License Server
The CompuTec License Server log files are kept in the following location: C:\ProgramData\CompuTec\License Server\Logs.
Additional options
Please note that changes described in this section (raising the log level or adding new rules) can significantly impact the system's performance. Therefore it is recommended to turn it on only during problem investigation (and to turn it off afterward).
Setting Up Telemetry with Grafana.com
Telemetry is vital for monitoring and analyzing the performance of your systems, ensuring they operate optimally. By leveraging Grafana's robust tools, you can streamline monitoring and gain valuable insights into your CompuTec AppEngine and SAP Business One environments.
➡️ Learn how to set up Telemetry with Grafana.com